PixMaker Quick Start
2) Power On the PixMaker Board
Connect PixMaker to a power bank or USB-C charger using the included USB-C cable. PixMaker does not have a built-in battery.
3) Sign Up or Sign In
Open the PixMaker app. Create a new account or sign in if you already have one.
4) Activate Your Board
Enter the activation code sent to your email to activate your PixMaker board.
Please check your spam or promotions folder. If you cannot find the code, contact us.
5) Pair PixMaker via Bluetooth
- Turn on Bluetooth on your phone.
- Make sure the PixMaker board is powered on.
- Allow Bluetooth access in the PixMaker app.
- Select the device name starting with “Pix”.
- Make sure it matches the name shown on the PixMaker screen.
- Slide the button to connect.
- If you cannot see the device, tap the refresh button at the bottom right.
- If it still does not appear, check the Bluetooth instructions in the User Manual below.
Congratulations! Your PixMaker is now connected. When the PixMaker character turns green, it means the connection is successful. You will be redirected to the app home screen and can start building your first design.
Need help using the app?
Open the PixMaker App Instructions below.
LEGAL
Last updated: May 2026
Welcome to Pixmaker, a brand operated by PIXPLY LTD. By accessing our website, placing a preorder, purchasing products, or using our services, you agree to these Terms & Conditions.
Company Information
PIXPLY LTD
Office One 1 Coldbath Square
Farringdon, London, EC1R 5HL
United Kingdom
Email: support@pixply.io
Products & Services
Pixmaker may offer physical products, software, digital content, mobile applications, subscriptions, AI powered tools, and related services.
Some features, content, or services may require additional payments, subscriptions, or in app purchases.
Preorders
Certain products may be offered as preorder items before manufacturing or shipment.
Estimated delivery dates are provided for reference only and may change due to manufacturing, logistics, regulatory approvals, supplier delays, or other factors outside our reasonable control.
By placing a preorder, you understand and accept that delivery timelines may change.
Pricing & Payments
Prices may change at any time before purchase confirmation.
Taxes, import duties, customs fees, and local charges may apply depending on the customer location and are the responsibility of the customer unless stated otherwise.
We reserve the right to cancel orders affected by pricing errors, technical issues, fraud concerns, or unavailable inventory.
Digital Products
Digital products, downloadable content, subscriptions, AI generated content, software features, and in app purchases are generally non refundable unless required by applicable law.
Physical Products
Customers may request a return within 14 days of delivery in accordance with applicable consumer protection laws.
Returned products must be unused and returned in their original condition and packaging.
Shipping costs, customs fees, taxes, or handling fees may be non refundable unless required by law.
Intellectual Property
All content, designs, branding, software, visuals, images, logos, videos, product concepts, and materials related to Pixmaker and PIXPLY LTD are protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, reverse engineer, resell, or commercially use our content or products without written permission.
Acceptable Use
You agree not to misuse our services, interfere with platform functionality, attempt unauthorized access, upload unlawful content, or abuse AI or community related features.
We may suspend or terminate access to users violating these terms.
Product Availability & Changes
We may modify, improve, discontinue, or limit products, features, applications, subscriptions, or services at any time.
Product visuals, renders, videos, and demonstrations may include prototype or illustrative content and may differ from final production versions.
Limitation of Liability
To the maximum extent permitted by law, PIXPLY LTD shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Contact
For questions regarding these Terms & Conditions, contact:
Last updated: May 2026
PIXPLY LTD respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information including:
• Name
• Email address
• Shipping and billing address
• Payment related information
• Account information
• Device and browser information
• Usage analytics and interactions
• Customer support communications
How We Use Information
We may use your information to:
• Process orders and preorders
• Provide products, services, and support
• Improve our website, app, and user experience
• Send order updates and service communications
• Prevent fraud, abuse, or security issues
• Provide AI powered features and digital services
Payments
Payments are processed through third party payment providers. PIXPLY LTD does not store full payment card details.
Marketing
We may send newsletters, updates, offers, or product announcements if you subscribe or provide consent. You may unsubscribe at any time.
Cookies & Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to improve functionality, performance, advertising, and user experience.
Additional information is available in our Cookie Policy.
Data Sharing
We may share limited information with trusted service providers including payment processors, logistics providers, analytics services, cloud platforms, marketing tools, customer support providers, and app related services when necessary to operate our business.
We do not sell personal data.
International Transfers
Your information may be processed or stored in different countries depending on our partners, suppliers, cloud services, or infrastructure providers.
Data Retention
We retain information only as long as reasonably necessary for operational, legal, security, accounting, or support purposes.
Your Rights
Depending on your location, you may have rights regarding access, correction, deletion, restriction, objection, or portability of your personal data.
Children's Privacy
Pixmaker products and services may be used by children under parental supervision. Parents or guardians are responsible for supervising usage where applicable.
Security
We take reasonable technical and organizational measures to help protect user information, but no system can guarantee absolute security.
Contact
For privacy related questions or requests:
Last updated: May 2026
This Cookie Policy explains how PIXPLY LTD uses cookies and similar technologies on the Pixmaker website and related services.
What Are Cookies
Cookies are small text files stored on your device that help websites function properly, improve user experience, remember preferences, and support analytics or advertising.
How We Use Cookies
We may use cookies and similar technologies to:
• Keep the website functioning correctly
• Remember preferences and settings
• Improve website performance and user experience
• Analyze traffic and website usage
• Support advertising and marketing campaigns
• Measure conversions and campaign performance
Third Party Services
Our website may use third party services that place cookies or tracking technologies, including:
• Shopify
• Meta/Facebook
• Google Analytics
• Klaviyo
• Payment providers
• Advertising and analytics partners
These third parties may collect information according to their own privacy policies.
Managing Cookies
You can manage, block, or delete cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, performance, or user experience.
Consent
Where required by applicable law, cookie consent options may be presented when visiting our website.
Updates
We may update this Cookie Policy from time to time to reflect operational, technical, or legal changes.
Contact
For questions regarding this Cookie Policy:
Last updated: May 2026
This Shipping Policy applies to products and services offered by PIXPLY LTD through the Pixmaker website.
Shipping Regions
We may offer shipping to selected countries and regions worldwide.
Product availability, shipping options, delivery times, and costs may vary depending on destination.
Preorders
Many Pixmaker products may be offered as preorder items.
Estimated shipping or delivery timelines are provided for reference only and may change due to manufacturing schedules, logistics conditions, customs processing, regulatory approvals, supplier delays, demand levels, or other factors outside our reasonable control.
By placing a preorder, you acknowledge and accept that delivery dates may change.
Shipping Costs
Shipping costs may be calculated during checkout, charged separately later, included in promotional offers, or adjusted depending on destination, taxes, import requirements, or logistics conditions.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, handling fees, or local charges depending on the destination country.
Unless stated otherwise, these charges are the responsibility of the customer.
Address Accuracy
Customers are responsible for providing accurate shipping and contact information.
PIXPLY LTD is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information.
Delivery Delays
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by customs processing, courier disruptions, weather conditions, regulatory issues, strikes, force majeure events, or other external factors.
Lost or Damaged Shipments
If an order arrives damaged or appears lost during shipment, customers should contact support as soon as reasonably possible.
We may work with logistics providers to investigate the issue and determine available solutions.
Split Shipments
Orders containing multiple items may be shipped separately depending on inventory, production status, or warehouse availability.
Contact
For shipping related questions:
Last updated: May 2026
This Return & Refund Policy applies to purchases made through the Pixmaker website operated by PIXPLY LTD.
Physical Products
Customers may request a return within 14 days of receiving eligible physical products in accordance with applicable consumer protection laws.
Returned products must:
• Be unused and in original condition
• Include original packaging and accessories
• Not show signs of misuse, damage, modification, or excessive wear
Return Process
To request a return, customers should contact:
Additional instructions may be provided before returning products.
Refunds
Approved refunds may be issued to the original payment method.
Shipping costs, customs duties, taxes, processing fees, or return shipping costs may be non refundable unless required by applicable law.
Refund processing times may vary depending on payment providers and financial institutions.
Digital Products & Services
Digital products, downloadable content, subscriptions, software features, AI generated content, in app purchases, and other digital services are generally non refundable once access, delivery, activation, download, or usage has started unless required by applicable law.
Preorders
Customers may request cancellation of eligible preorders before shipment unless stated otherwise for specific campaigns, limited production runs, custom products, or special preorder conditions.
Once an order has entered production, fulfillment, packaging, or shipment preparation stages, cancellation may no longer be possible.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or incorrect, customers should contact support within a reasonable time after delivery and include relevant details or photos when possible.
Non Returnable Items
Certain items may not be eligible for return, including:
• Opened digital products
• Downloadable content
• Customized or personalized items
• Final sale or limited edition items where specified
Abuse & Fraud Prevention
PIXPLY LTD reserves the right to reject returns, refunds, or cancellations in cases of suspected abuse, fraud, excessive return activity, or policy misuse.
Contact
For return or refund related questions:
Last updated: May 2026
This Preorder Policy applies to preorder purchases made through the Pixmaker website operated by PIXPLY LTD.
Preorder Products
Certain Pixmaker products may be offered before production, fulfillment, or inventory availability.
By placing a preorder, you reserve a future product allocation subject to manufacturing, logistics, regulatory approvals, supplier capacity, and operational conditions.
Estimated Delivery Dates
Any estimated production, shipment, or delivery dates are provided for reference only.
Actual timelines may change due to manufacturing adjustments, testing, certification, demand levels, supplier delays, logistics disruptions, customs procedures, or other factors outside our reasonable control.
Product Changes
During development or production, products, packaging, software, applications, features, specifications, materials, colors, accessories, or digital services may change, improve, or evolve.
Product renders, animations, videos, and promotional visuals may include prototype or illustrative representations and may differ from final production versions.
Payments
Preorders may require full payment, partial payment, deposits, reservation fees, or staged payments depending on the product or campaign.
Cancellations
Customers may request preorder cancellation before shipment unless otherwise stated for limited production runs, special campaigns, personalized products, or other restricted preorder conditions.
Once production, fulfillment, packaging, or shipment preparation has started, cancellation may no longer be possible.
Delays
By placing a preorder, customers acknowledge that delays are common in hardware, manufacturing, logistics, and technology related projects.
PIXPLY LTD shall not be liable for losses, damages, or costs caused by preorder delays beyond our reasonable control.
Limited Availability
Certain preorder campaigns, pricing tiers, founder editions, bonuses, or promotional offers may be limited in quantity or duration.
We reserve the right to modify, pause, or discontinue preorder offers at any time.
Contact
For preorder related questions:
Last updated: May 2026
This Warranty Policy applies to eligible physical products sold through the Pixmaker website operated by PIXPLY LTD.
Limited Warranty
PIXPLY LTD provides a limited warranty covering manufacturing defects in materials or workmanship under normal intended use.
Warranty coverage begins from the date of delivery unless otherwise stated.
What Is Covered
The limited warranty may cover:
• Manufacturing defects
• Hardware malfunctions under normal use
• Defective components caused during production
What Is Not Covered
The warranty does not cover:
• Accidental damage
• Misuse or improper handling
• Unauthorized modifications or repairs
• Cosmetic wear from normal usage
• Damage caused by liquids, impacts, heat, power issues, or improper storage
• Damage caused by unsupported accessories or third party products
• Software issues caused by unsupported systems or unauthorized modifications
Digital Services
Digital products, software features, AI services, online content, or third party integrations are provided on an as available basis and may evolve, change, or be discontinued over time.
We do not guarantee uninterrupted or error free digital services.
Warranty Resolution
If a valid warranty claim is approved, PIXPLY LTD may choose to:
• Repair the product
• Replace the product
• Provide replacement parts
• Offer store credit or another reasonable solution where appropriate
Warranty Claims
To request warranty support, customers should contact:
Proof of purchase and relevant details or photos may be requested.
Limitation
To the maximum extent permitted by law, this limited warranty is the only express warranty provided by PIXPLY LTD regarding eligible products.
Contact
For warranty related questions:
Information according to applicable legal requirements.
Company
PIXPLY LTD
Address
Office One 1 Coldbath Square
Farringdon, London, EC1R 5HL
United Kingdom
Contact
Email: support@pixply.io
Brand
Pixmaker is a brand operated by PIXPLY LTD.
Website
This website and related services are operated by PIXPLY LTD.
Liability for Content
While we make reasonable efforts to keep information accurate and up to date, we do not guarantee the completeness, accuracy, or availability of website content.
Intellectual Property
All trademarks, branding, product names, designs, images, software, and related materials on this website are protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is prohibited.
External Links
This website may contain links to third party websites or services. PIXPLY LTD is not responsible for external content or practices outside our control.
Contact
For legal or general inquiries:
PIXPLY LTD
Office One 1 Coldbath Square
Farringdon, London, EC1R 5HL
United Kingdom
Support
For customer support, preorder questions, returns, warranty requests, shipping inquiries, or general assistance:
Response Times
We aim to respond to support requests as reasonably and efficiently as possible. Response times may vary depending on request volume, holidays, launches, preorder campaigns, or operational conditions.
Product & Technical Support
Support availability for software, applications, AI powered features, digital services, or connected experiences may evolve over time as products and services continue developing.
Brand
Pixmaker is a brand operated by PIXPLY LTD.