This Shipping and Delivery Policy applies to all orders placed with PIXPLY LTD, a company registered in England and Wales under company number 16040467 with its registered office at Office One 1 Coldbath Square, Farringdon, London, United Kingdom, EC1R 5HL referred to as Company, We, Us, Our.
This Policy should be read together with our Terms and Conditions and Refund Policy.
1. SHIPPING DESTINATIONS
We ship to selected countries worldwide. Shipping availability will be confirmed at checkout.
We reserve the right to restrict shipping to certain regions due to legal, logistical, or regulatory reasons.
2. ORDER PROCESSING
Orders are processed within the timeframe stated at checkout.
Processing time is separate from shipping time and may vary during peak periods, product launches, or pre order campaigns.
3. DELIVERY TIMEFRAMES
Estimated delivery times are provided at checkout or in order confirmation emails.
All delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to customs clearance, carrier delays, supply chain disruptions, force majeure events, or other circumstances beyond our reasonable control.
4. SHIPPING METHODS
Shipping methods are selected at checkout where available.
We use third party logistics providers and international carriers.
5. RISK OF LOSS
Risk of loss or damage transfers to you upon confirmed delivery to the shipping address provided, as evidenced by carrier tracking records.
If delivery cannot be completed due to your absence, failure to collect the parcel, or refusal without valid reason, you may be responsible for additional shipping or handling costs for reshipment.
6. CUSTOMS, DUTIES AND TAXES
Orders may be shipped on a Delivered Duty Paid or Delivered Duty Unpaid basis as specified at checkout.
If duties and taxes are not prepaid, you are responsible for all import duties, VAT, customs clearance fees, or local taxes imposed by your country.
Failure to pay required import charges may result in delayed delivery, return of the shipment, or additional fees.
7. CUSTOMER RESPONSIBILITY FOR SHIPPING DETAILS
You are solely responsible for providing accurate, complete, and up to date shipping information.
We are not responsible for delivery failures, delays, losses, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by you.
If an order is returned due to incorrect address details, refusal of delivery without valid reason, or failure to collect the parcel, original shipping costs may not be refundable and additional shipping charges may apply for reshipment.
8. LOST OR DAMAGED SHIPMENTS
If your shipment is lost or arrives visibly damaged, you must notify us within 7 days of delivery or expected delivery date.
We will investigate with the carrier and provide a replacement or refund where appropriate.
We are not responsible for delays caused by third party carriers once the shipment has been handed over to them.
9. PARTIAL SHIPMENTS
If your order contains multiple items, we may ship items separately depending on availability.
You will not be charged additional shipping fees unless clearly stated.
10. PRE ORDERS AND BACKORDERS
Pre order and backorder delivery timelines are estimates only and subject to production schedules.
Updates regarding delays will be communicated where applicable.
11. DELIVERY CONFIRMATION
Proof of delivery provided by the carrier may be required in case of disputes.
