troubleshooting

• Make sure the power source is connected properly and the cable is firmly plugged in.

• Check the power source and make sure it provides at least 2A output and is working properly.

• Check the cable and ensure it is not damaged. We recommend using the dedicated Pixply cable or a USB A to USB C cable.

• Check the USB socket and make sure it is clean and not blocked by dust or any object.

After connecting the power source to your Pixply device, it will turn on automatically because there is no power button.

If the device lights up and shows the device name, the Pixply brand name, or a startup animation on the board, this means the device is on and working. If the board remains completely dark, please check the power source and cable.

Make sure Bluetooth is enabled on your phone and that the Pixply device is powered on. Keep your phone close to the board and try reconnecting through the app.

Turn Bluetooth off and on again on your phone and restart the Pixply app. Then try connecting to the device again from the app.

The activation code is provided with your Pixply device. It is printed on a scratch card in business card size included in your Pixply package.

Scratch the marked area on the card to reveal the code, then enter all 16 characters in the activation field in the Pixply app.

• Make sure the scratching process did not damage or remove any characters on the card

• Check that the activation code was entered exactly as shown

• Make sure there are no spaces before or after the code

• The code is case sensitive, so the letters must be entered exactly as written

• Make sure your phone is still connected to the Pixply device via Bluetooth while entering the code

Make sure the Pixply device is powered on, Bluetooth is enabled, and the app is updated to the latest version. Restarting the app and reconnecting the device may also help.

Make sure your Pixply device is connected to the mobile app and that a game is selected in the app. Restart the game from the app if needed.

Check that the Pixply device is still connected to the app via Bluetooth and that the game is running in the app. You can verify the connection from the Settings section inside the Pixply app.

Check that the Pixply device is still connected to the app via Bluetooth. If the connection was lost, reconnect the device from the Pixply app and start the game again. If the issue continues, restart the game from the app.

Restart the game in the app or reconnect the Pixply device to refresh the display.

This usually means the device restarted. The most common reason is an unstable power source. Check that the power adapter provides enough power and that the cable is firmly connected. If possible, try another power adapter or cable to ensure a stable power supply.

Check that the power source is stable and provides enough power. Check the cable and make sure it is in good condition. Make sure the USB C socket is clean and not blocked. Ensure the cable and power adapter provide sufficient amper. Also check that the board is not overheating. The device should not become excessively hot, normally not more than about 50°C.

Make sure the power source provides sufficient power. Try changing the game color from the settings inside the app. Check that the cable is properly connected. Restart the game from the app if needed

Make sure the device is receiving enough power. Avoid placing strong magnetic or noisy electronic devices close to the board. Restart the game or the app if the issue continues.

Restart the game in the app or reconnect the Pixply device to refresh the display.

Check the power source and cable connection. Make sure there are no strong magnetic or electronic interference sources nearby. Restart the game or restart the device by disconnecting and reconnecting the power.