Privacy Policy

PIXPLY LTD
Company Number: 16040467
Registered Office: Office One, 1 Coldbath Square, Farringdon, London, United Kingdom, EC1R 5HL

PIXPLY LTD is the Data Controller responsible for your personal data.

This Privacy Policy explains how we collect, use, and protect personal data when you:
• Visit our website
• Place a reservation, pre order, or purchase
• Use our mobile applications
• Create an account
• Interact with our marketing or customer support

This Policy should be read together with our Terms and Conditions, Cookies Policy, and other legal pages where applicable.

1. PERSONAL DATA WE COLLECT

1.1 Information You Provide
We may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Account credentials
• Communications and support messages
• Information submitted through forms, campaigns, or surveys

1.2 Transaction Information
• Order details
• Payment confirmations processed through third party providers such as Shopify, Stripe, or Wise

We do not store full payment card details.

1.3 Account Information
If you create an account, we may collect:
• Username
• Email
• Encrypted password
• Purchase history
• Preferences and settings

1.4 App and Device Information
When using our applications, we may collect:
• Device model and operating system
• IP address
• Device identifiers
• Advertising identifiers
• Bluetooth access used solely to connect and operate the Pixply device
• Usage data and interaction analytics
• Crash diagnostics
• Gallery access only if explicitly granted for specific features

We do not access microphone data.

1.5 Cookies and Tracking Technologies
We use cookies and similar technologies including analytics and advertising tools such as:
• Shopify analytics
• Google Analytics
• Meta Pixel

Where required by law, non essential tracking technologies are activated only after your explicit consent.

2. HOW WE USE PERSONAL DATA
We process personal data to:
• Process orders and deliver products
• Provide Digital Services
• Manage accounts
• Provide customer support
• Improve products and services
• Send transactional communications
• Send marketing communications if you opt in
• Detect fraud and ensure platform security
• Comply with legal obligations
• Develop new features and services

We may use anonymized or aggregated data for analytics and product development.

3. LEGAL BASIS FOR PROCESSING
Where applicable under UK GDPR and EU GDPR, we process data based on:
• Contract performance
• Legal obligations
• Your consent
• Legitimate interests, including improving services, preventing fraud, and ensuring security

You may withdraw consent at any time.

4. FUTURE FEATURES
We may introduce features such as user profiles, community functionality, subscriptions, advertising models, or additional digital services.

Data processing for such features will follow this Policy.

5. SHARING OF DATA
We share data only where necessary with:
• Shopify
• Stripe
• Wise
• Logistics partners
• Hosting providers
• Analytics providers
• Advertising platforms including Google and Meta
• Professional advisers where required

We do not sell personal data.

6. INTERNATIONAL TRANSFERS
Because we operate globally, your data may be processed outside the United Kingdom or European Economic Area.

Where required, appropriate safeguards such as standard contractual clauses are applied.

7. DATA RETENTION
We retain personal data as follows:
• Purchase and accounting records up to 7 years
• Marketing data until you unsubscribe or after 3 years of inactivity
• Inactive accounts may be deleted or anonymized after 3 years
• Data required for legal compliance may be retained longer

8. YOUR RIGHTS
Depending on your location, you may have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

Requests may be sent to: support@pixply.io

9. CHILDREN
Our services are not directed to children under 16.
Users under 16 require parental consent.
We do not knowingly collect personal data from children under 13.

10. SECURITY
We implement appropriate technical and organizational measures to protect personal data.

No system can guarantee absolute security.

11. MARKETING COMMUNICATIONS
You will receive marketing communications only if you opt in.

You may unsubscribe at any time using the link provided in emails.

12. UNITED STATES PRIVACY
We do not sell personal data.
US residents may request access or deletion by contacting: support@pixply.io

13. JAPAN PRIVACY
Where applicable, we process personal data in accordance with Japanese privacy law.

14. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.

15. CONTACT
PIXPLY LTD
Office One, 1 Coldbath Square, Farringdon, London, United Kingdom, EC1R 5HL
Website: www.pixply.io
Email: support@pixply.io