Currently we ship within the United Kingdom only. We plan to expand shipping to other countries in the future.
Orders are processed within the timeframe shown at checkout.
Processing time is separate from shipping time and may vary during busy periods, product launches, or pre order campaigns.
Estimated delivery times are shown at checkout or in your order confirmation email.
Delivery times are estimates and may change due to carrier delays, customs processing, or other circumstances outside our control.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the delivery status.
Depending on your location, duties and taxes may be included at checkout or may be charged by your local customs authority.
If duties are not prepaid, you are responsible for any import duties, VAT, customs clearance fees, or local taxes required by your country.
Shipping delays can occur due to courier issues, customs clearance, or other external factors.
If your order is significantly delayed, please contact our support team and we will help investigate.
Please first check around your delivery location, with neighbors, or building reception.
We also recommend contacting the shipping courier using your tracking number.
If the issue remains unresolved, contact our support team and we will assist you.
If your package arrives damaged, please contact us within 7 days of delivery and include photos if possible.
We will investigate with the carrier and arrange a replacement or refund where appropriate.
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, delivery may fail and additional shipping costs may apply for reshipment.
If your order contains multiple items, they may be shipped separately depending on product availability.
