Pixply App Privacy Policy

Pixply App Privacy Policy Version: 1.0
Last Updated: 22 November 2025

Controller: Pixply Ltd, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom.

1. Introduction

This Privacy Policy explains how Pixply Ltd ("Pixply", "we", "us") collects and processes information when you use the Pixply mobile application ("App") in connection with the Pixply digital game board and related devices ("Device"). We comply with the UK GDPR, EU GDPR, and other applicable privacy laws.

2. Information We Collect

We collect only the information necessary to operate the App and Device effectively. This may include:

Device information: phone model, operating system version, Bluetooth status, and connection identifiers.
Usage data: in-app activity, settings, performance diagnostics, and feature interactions.
Crash logs: technical data that helps us identify and resolve issues.
Local designs: optional layouts or configurations you create using PixStudio, stored locally on your device and not uploaded or shared.
Support communications: information you provide when contacting our support team.

We do not collect location data, biometric data, financial information, contacts, or any data unrelated to core functionality.

3. What We Do Not Collect or Use

No advertising identifiers.
No personal profiles for marketing.
No tracking for advertising or behavioural analytics.
No sharing of your data with third parties for advertising.

4. How We Use Information

We process information solely to:

Operate the App and Device reliably.
Provide customer support.
Diagnose and fix performance issues.
Improve the quality and safety of the App.

We never sell or rent your data.

5. Storage and Sharing

Most data is stored locally on your device.
When needed, technical diagnostics may be transmitted securely to our servers for troubleshooting.
The App does not use third party tracking, advertising, or analytics SDKs.

Any future integrations will be reflected in an updated version of this Policy.

6. Data Retention

We retain diagnostic and support related data only for as long as necessary to operate the App, comply with legal obligations, or resolve issues. Unneeded data is deleted or anonymised.

7. Children’s Privacy

Pixply is intended for use by individuals aged 13 and older. The App is not designed for unsupervised use by children.

We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

8. Your Rights (GDPR / UK GDPR)

If you are located in the UK or EEA, you have the right to:

Access the data we store about you.
Request correction or deletion.
Object to or restrict certain processing.
Request data portability.

9. Security

We use technical and organisational safeguards to protect data from loss, misuse, or unauthorised access. Data transmitted by the App uses encrypted channels when applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be made available within the App or on our website. Continued use of the App after updates constitutes acceptance of the revised Policy.

11. Contact

Pixply Ltd

Office One, 1 Coldbath Square

Farringdon, London, EC1R 5HL, United Kingdom

Email: support@pixply.io

Effective Date: 8/11/2025

Controller: Pixply Ltd, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom.

Email: support@pixply.io

1. Introduction

This Privacy Policy explains how Pixply Ltd (“Pixply,” “we,” or “us”) collects, uses, and protects information when you use the Pixply mobile app (“App”) in connection with Pixply devices (“Device”).

We comply with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and other applicable privacy laws.

2. Information We Collect

We may collect and process the following types of information:

Device information: model, operating system, Bluetooth identifiers, connection status.
Usage data: app activity, feature interactions, diagnostic and performance information.
Crash logs and analytics: to detect bugs and improve reliability.
User-created content: game layouts, text, images, or other content you create within the App.
Support communications: messages or emails you send through the App’s contact feature.

We do not collect sensitive personal data (such as biometric, financial, or location data).

3. How We Use Information

We process this information to:

Operate and improve the App and Device performance.
Provide customer support and respond to inquiries.
Diagnose and fix errors or crashes.
Analyse anonymised usage trends to enhance user experience.

We never sell or rent user data.

4. Storage and Sharing

Some data is stored locally on your device. When an internet connection is available, technical data (such as diagnostics or usage analytics) may be transmitted securely to our servers or trusted third-party providers for processing.

Currently, no third-party SDKs are integrated. If added in future (e.g., for analytics or crash reporting), this Policy will be updated accordingly.

5. Data Retention

We retain diagnostic and usage data only as long as necessary to maintain functionality and legal compliance. When no longer needed, the data is deleted or anonymised.

6. Children’s Privacy

Pixply is suitable for general audiences but is not intended for unsupervised use by children under 13.

If we learn that we have collected data from a child without parental consent where required, we will delete it promptly.

7. Your Rights (GDPR / UK GDPR)

If you are in the UK or EEA, you have the right to:

Access your data.
Request correction or deletion.
Object to or restrict processing.
Request data portability.

To exercise these rights, contact us at support@pixply.io.

8. Security

We use technical and organisational measures to protect data from unauthorised access, loss, or misuse. However, no system is completely secure, and you use the App at your own risk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or on our website, and continued use after changes constitutes acceptance.

10. Contact

Pixply Ltd

Office One, 1 Coldbath Square

Farringdon, London, EC1R 5HL, United Kingdom

Email: support@pixply.io