Our products include a limited warranty for manufacturing defects. If a defect appears during normal use, our support team will review and assist with a solution.
What warranty does Pixply provide?
Pixply products are covered by a limited warranty against manufacturing defects during normal use.
How long is the warranty period?
The warranty period is 12 months from the date of delivery.
What does the warranty cover?
The warranty covers manufacturing defects, hardware malfunction, or a device that does not function properly during normal use.
What is not covered by the warranty?
Damage caused by accidents, misuse, unauthorized modification, or improper handling is not covered.
How can I request a replacement?
Please submit a request through our support form and include your order number and a description of the issue. Photos or videos may help us review the case faster.
Do I need to return the product for replacement?
In some cases we may ask you to return the product for inspection before sending a replacement.
Who pays the shipping cost for replacements?
If the issue is due to a manufacturing defect, Pixply will help arrange the replacement. Shipping conditions may depend on the case.
How long does the review process take?
Our support team usually reviews requests within a few business days.
