returns & exchanges

Yes. If you are a consumer in the United Kingdom or European Union, you have the legal right to return your order within 14 days after receiving the product.

To request a return, contact our support team and notify us within the 14 day period.

To be eligible for a return:

• The product must be unused and in original condition

• All accessories and packaging must be included

• The product must not show signs of damage or misuse

Returns that do not meet these conditions may be refused.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Please contact our support team within 14 days of delivery.

If the issue is confirmed, we will:

• Repair the product

• Replace the product

• Or provide a refund if repair or replacement is not possible

Return shipping for confirmed defects will be covered by the company where required by law.

Refunds are processed within 14 days after we receive the returned product or proof that the item has been shipped back.

Refunds are issued using the original payment method.

Digital content, in app purchases, downloads, and subscriptions are generally non refundable once access has been granted, unless required by law.

Yes. Orders can be cancelled for a full refund before dispatch.